RASIMAAL PRIVACY POLICY
Effective Date: 1.3.2026
Last Updated: 29.3.2026
Platforms: Rasimaal.com and Apps: Android & iOS
Website: https://rasimaal.com
Contact Email: support@rasimaal.com
IMPORTANT NOTICE
This Privacy Policy explains how [Insert Legal Company Name] ("Rasimaal", "we", "us", "our") collects, uses, stores, shares, and protects personal data when you use the Rasimaal platform, including mobile applications, web services, APIs, and related features (collectively, the "Platform").
By creating an account, accessing the Platform, or using any feature, you acknowledge this Privacy Policy. If you do not agree, do not use the Platform.
This Privacy Policy should be read together with the Rasimaal Terms and Conditions.
1. WHO WE ARE
1.1 Data Controller.
For the purposes of applicable data protection laws, the primary data controller is:
Company: Rasimaal
Email: support@rasimaal.com
1.2 Scope.
This Privacy Policy applies to personal data processed through Rasimaal products and services, including:
(a) account registration and authentication,
(b) property and project listing publication,
(c) agent verification workflows,
(d) in-app chat and attachments,
(e) appointment scheduling,
(f) subscription and payment features,
(g) push notifications and user communications,
(h) recommendation and personalization systems,
(i) support, moderation, and compliance operations.
2. DEFINITIONS
2.1 "Personal Data" means information that identifies, relates to, describes, or can reasonably be linked to an individual.
2.2 "Processing" means any operation on personal data, including collection, recording, organization, storage, use, sharing, transfer, or deletion.
2.3 "User Content" means content submitted by users, including listing data, images, videos, documents, chat messages, and profile content.
2.4 "Sensitive Data" means special categories of personal data where defined by law (for example, health, biometric, or precise sensitive categories). Rasimaal does not intentionally require such data unless strictly necessary and legally permitted.
3. DATA WE COLLECT
3.1 Account and Identity Data.
We may collect:
(a) full name,
(b) phone number and country code,
(c) email address,
(d) login credentials and authentication metadata,
(e) profile image and profile details,
(f) account identifiers (internal user IDs),
(g) social login identifiers (where applicable),
(h) verification status indicators.
3.2 Authentication and Security Data.
We may process:
(a) OTP verification events,
(b) login attempts and session information,
(c) security event logs,
(d) abuse/fraud indicators,
(e) device/app integrity signals.
3.3 Listing, Project, and Agent Data.
When you create or edit listings/projects or agent profiles, we may collect:
(a) listing title, description, category, status, and metadata,
(b) price, area, rent duration, and related listing parameters,
(c) location details such as city, district, state, country, address, and map coordinates,
(d) uploaded media (cover image, gallery images, videos, 360 assets),
(e) uploaded files/documents and associated metadata,
(f) listing translations,
(g) agent profile and verification form data,
(h) verification documents submitted for review.
3.4 Communication Data.
When using chat and related messaging features, we may collect:
(a) message content,
(b) message timestamps and delivery states,
(c) attached files and audio content,
(d) conversation metadata (participant IDs, property IDs),
(e) block/unblock/report actions and reasons.
3.5 Appointment and Scheduling Data.
When using appointment features, we may collect:
(a) selected property and agent references,
(b) meeting type, date, time slot, and notes,
(c) booking preferences and availability settings,
(d) appointment status updates (confirmed, canceled, rescheduled),
(e) user report records related to appointments.
3.6 Payment and Subscription Data.
We may collect:
(a) package selection and subscription status,
(b) payment method type and transaction status,
(c) payment gateway response identifiers,
(d) payment reference IDs and receipts,
(e) bank transfer proof files where used,
(f) package usage and feature/limit consumption data.
Important: Rasimaal does not intentionally store full raw payment card details on its own servers unless explicitly disclosed and legally compliant. Payment gateways and app stores process payment instruments under their own privacy terms.
3.7 Device, Technical, and Usage Data.
We may collect:
(a) device type and OS version,
(b) app version and build data,
(c) language and locale settings,
(d) IP address or approximate network metadata,
(e) app event logs and feature usage telemetry,
(f) crash logs and diagnostics,
(g) notification token(s) (for push notifications),
(h) advertising and attribution identifiers where applicable.
3.8 Location Data.
We may process:
(a) user-selected location data,
(b) profile or listing location values entered by users,
(c) location coordinates used in search, map, and nearby features,
(d) location-based preference and recommendation data.
If location permissions are disabled, some location-dependent features may be limited.
3.9 User Support and Dispute Data.
When you contact support or submit reports, we may process:
(a) your complaint/request content,
(b) linked account/listing/chat/appointment references,
(c) moderation decisions and enforcement records,
(d) evidence files you submit.
3.10 Data from Third Parties.
We may receive data from:
(a) social login providers,
(b) payment processors,
(c) app stores and in-app purchase systems,
(d) analytics, ad, and measurement providers,
(e) identity or verification service partners,
(f) anti-fraud and security providers.
4. HOW WE COLLECT DATA
4.1 Directly from you when you register, log in, edit profile, create listings, upload files, chat, schedule appointments, make payments, or contact support.
4.2 Automatically through app and platform telemetry, logs, cookies-equivalent mobile storage, SDK events, diagnostics, and anti-abuse controls.
4.3 From integrated service providers (authentication, payment, analytics, ads, notifications, and infrastructure partners).
5. PURPOSES OF PROCESSING
We process personal data for the following purposes:
5.1 Service Delivery.
(a) create and manage accounts,
(b) authenticate users and secure sessions,
(c) publish and manage listings/projects,
(d) enable communications, chat, and file sharing,
(e) provide appointments and scheduling features,
(f) provide subscription and premium features,
(g) send transactional and service messages.
5.2 Safety, Moderation, and Integrity.
(a) detect spam, fraud, abuse, and policy violations,
(b) investigate reports and enforce platform rules,
(c) prevent unauthorized use and suspicious activity,
(d) maintain platform reliability and trust.
5.3 Product Improvement and Operations.
(a) improve performance and usability,
(b) diagnose errors and technical failures,
(c) analyze feature usage and service quality,
(d) optimize ranking, discovery, and recommendation workflows.
5.4 Personalization.
(a) show relevant listings and content,
(b) support saved preferences and recommendation systems,
(c) improve user experience based on lawful signals and preferences.
5.5 Payments and Compliance.
(a) process package purchases and payment states,
(b) validate payment evidence and receipts,
(c) meet accounting, tax, and legal obligations.
5.6 Legal and Regulatory Purposes.
(a) comply with legal obligations,
(b) respond to lawful requests by authorities,
(c) exercise, defend, or establish legal claims.
6. LEGAL BASES FOR PROCESSING (WHERE APPLICABLE)
Depending on your jurisdiction, we may rely on one or more legal bases:
6.1 Contract necessity: processing needed to provide requested services under our Terms.
6.2 Legitimate interests: security, fraud prevention, moderation, analytics, product improvement, and service integrity.
6.3 Consent: where required, such as certain notifications, optional permissions, or location access.
6.4 Legal obligation: recordkeeping, tax, law enforcement response, and legal compliance duties.
6.5 Vital interests/public interest: where strictly required by law in exceptional situations.
7. WHEN WE SHARE PERSONAL DATA
We may share personal data only where necessary and lawful, including:
7.1 Service Providers (Processors).
We may share with vendors that support:
(a) cloud hosting and storage,
(b) push notifications,
(c) authentication and social sign-in,
(d) payment processing and in-app purchases,
(e) analytics and diagnostics,
(f) customer support systems,
(g) media processing and content delivery,
(h) fraud and security monitoring.
7.2 Other Users.
Certain profile/listing/contact information and user-generated content is visible to other users as part of platform functionality.
7.3 Payment and Commerce Partners.
Transaction-related data may be shared with gateways, app stores, and settlement partners to process payments and verify status.
7.4 Legal and Regulatory Sharing.
We may disclose data:
(a) to comply with lawful requests,
(b) to protect rights, safety, and property,
(c) to investigate fraud, abuse, or legal violations,
(d) in connection with legal claims or proceedings.
7.5 Corporate Transactions.
If Rasimaal undergoes merger, acquisition, financing, restructuring, or asset transfer, personal data may be transferred subject to legal safeguards.
7.6 No Unauthorized Data Sale Statement.
Rasimaal does not sell personal data for direct monetary compensation unless expressly disclosed and allowed by law. Some jurisdictions define "sale" or "sharing" broadly; applicable rights are addressed in regional sections below.
8. ADS, ANALYTICS, AND SIMILAR TECHNOLOGIES
8.1 Rasimaal may use analytics and advertising SDKs to measure performance, improve service quality, and support monetization where enabled.
8.2 These technologies may process identifiers, app event data, device data, and ad interaction metadata.
8.3 You may limit tracking through device settings and applicable in-app controls where provided.
8.4 Disabling certain identifiers may reduce personalization or ad relevance.
9. AI-ASSISTED FEATURES
9.1 Rasimaal may provide AI-assisted content generation for listing descriptions and metadata.
9.2 Inputs you provide for AI workflows (for example title, location, price, and related context fields) may be transmitted to AI service components to generate output.
9.3 AI outputs are drafting assistance only. Users remain responsible for legal, factual, and policy compliance of all final published content.
9.4 Rasimaal may log AI request/response metadata for quality, abuse prevention, and operational reliability.
10. DATA RETENTION
10.1 We retain personal data for as long as needed to:
(a) provide the service,
(b) maintain security and platform integrity,
(c) comply with legal, tax, and accounting duties,
(d) resolve disputes and enforce agreements.
10.2 Retention periods vary by data category. Examples:
(a) account/profile data: retained while account remains active and for a lawful post-closure period,
(b) listing and user-generated content: retained while published and for lawful backup/audit periods,
(c) chat/report/moderation logs: retained according to abuse prevention and legal needs,
(d) payment and transaction records: retained according to tax/accounting laws.
10.3 We may anonymize or aggregate data so it no longer identifies individuals.
11. DATA SECURITY
11.1 We implement reasonable technical, organizational, and administrative safeguards designed to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure.
11.2 Security measures may include access controls, secure transmission controls, monitoring, and operational safeguards.
11.3 No internet-based system can be guaranteed 100 percent secure. Users are responsible for credential security and account hygiene.
11.4 If you suspect a security issue, contact us immediately at [Insert Privacy/Support Email].
12. INTERNATIONAL DATA TRANSFERS
12.1 Rasimaal and service providers may process data in countries different from your country of residence.
12.2 Where required by law, we implement safeguards for cross-border transfers, which may include contractual protections or recognized transfer mechanisms.
12.3 By using the Platform, you acknowledge that international processing may occur subject to legal protections.
13. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights to:
13.1 access personal data we hold about you,
13.2 request correction of inaccurate data,
13.3 request deletion of personal data (subject to legal exceptions),
13.4 request restriction or objection to certain processing,
13.5 request portability of eligible data,
13.6 withdraw consent where processing is based on consent,
13.7 opt out of certain marketing or targeted advertising activities where applicable,
13.8 lodge a complaint with a competent data protection authority.
How to submit requests:
Email: [Insert Privacy/Support Email]
Subject line suggestion: "Privacy Rights Request - Rasimaal"
We may verify identity before fulfilling privacy requests.
14. ACCOUNT DELETION
14.1 You may request account deletion through in-app controls (if available) or by contacting support.
14.2 We will process deletion requests in accordance with applicable law and operational requirements.
14.3 Some data may be retained after account closure where legally required or necessary for fraud prevention, recordkeeping, dispute handling, or compliance.
15. CHILDREN'S PRIVACY
15.1 Rasimaal is not intended for children below the age threshold set by applicable law (for example, under 13 or under 16 in some regions).
15.2 We do not knowingly collect personal data from children in violation of law.
15.3 If you believe a child submitted personal data unlawfully, contact us and we will take appropriate action.
16. USER CONTENT AND PUBLIC VISIBILITY
16.1 Certain profile and listing information is public or visible to other users by design.
16.2 Do not upload unnecessary sensitive personal information in public-facing fields.
16.3 You are responsible for the personal data of third parties included in your uploads, listings, or documents. Obtain proper consent before submission.
16.4 Reports, moderation notes, and enforcement records may be retained to protect platform safety and legal rights.
17. COMMUNICATIONS AND NOTIFICATIONS
17.1 We may send:
(a) transactional communications (authentication, account, payment, support),
(b) service updates and policy notices,
(c) security alerts,
(d) operational notifications related to listings, chat, appointments, and moderation.
17.2 Marketing communications are sent according to applicable law and user settings.
17.3 You may manage push notification preferences via device or app settings where available.
18. REGION-SPECIFIC DISCLOSURES
18.1 EEA/UK-type rights (where applicable).
If you are in jurisdictions with GDPR-style protections, you may have rights to access, rectify, erase, restrict, object, and data portability, and to lodge a complaint with your local authority.
18.2 California-type rights (where applicable).
If you are in California or similar jurisdictions, you may have rights to know, access, delete, correct, and opt out of certain sharing/sale definitions as provided by law. You may also have rights against discrimination for exercising privacy rights.
18.3 Other jurisdictions.
We apply privacy protections according to applicable local law and may provide additional notices where required.
19. THIRD-PARTY LINKS AND EXTERNAL SERVICES
19.1 The Platform may include links or integrations to third-party services (for example maps, payment pages, social providers, messaging channels).
19.2 We do not control third-party privacy practices. Review their privacy policies before use.
20. CHANGES TO THIS PRIVACY POLICY
20.1 We may update this Privacy Policy periodically.
20.2 Updated versions become effective on posting unless otherwise stated.
20.3 Material changes may be communicated through in-app notices, website notices, or other reasonable channels.
20.4 Continued use after updates means you acknowledge the updated Privacy Policy.
21. CONTACT US
For privacy questions, rights requests, or complaints:
Company: Rasimaal
Email: support@rasimaal.com
Website: https://rasimaal.com
22. LANGUAGE
22.1 If this Privacy Policy is translated, the English/Somali version controls to the extent allowed by law unless local law requires otherwise.
ADMIN IMPLEMENTATION NOTE
This policy is drafted to match current Rasimaal app capabilities, including account auth (phone/email/social), listing/project media uploads, agent verification submissions, chat with attachments/audio, appointment booking workflows, subscription/package flows, payment transaction statuses and receipt uploads, notifications, recommendation systems, and ad/analytics integrations. Replace all placeholders before publication.